Privacy Policy

Effective Date: June 26, 2025

At Tomavuelo (“Company,” “we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you engage with our professional air duct, chimney, and dryer vent cleaning services, as well as when you use our website or communicate with us.

1. Information We Collect

a. Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Phone number
• Email address
• Billing and service address
• Payment method (collected and processed via secure third-party providers)
• Appointment scheduling and service history

b. Automatically Collected Information

When you visit our website, we may automatically collect certain data about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Device type
• Pages visited and interaction time

2. Legal Basis for Processing

Under applicable data protection laws (such as the GDPR), we process your personal information based on the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests (such as improving our services and security)

3. How We Use Your Information

We use your personal data to:

• Deliver our cleaning services to your residence or business
• Send appointment confirmations, reminders, and service follow-ups
• Respond to inquiries and support requests
• Process payments and issue invoices
• Improve our website functionality and customer experience
• Send promotional communications (if opted in)

4. Sharing Your Information

We only share your data in the following circumstances:

• Service Providers: We may share your data with technicians, subcontractors, and administrative staff to fulfill your service.
• Payment Processors: We use secure platforms to handle financial transactions.
• Legal Requirements: We may disclose information when required by law or in response to legal processes.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but some features may not function properly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Typically, service and billing records are retained for 7 years to comply with tax and legal obligations.

7. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and limited access to protect your data from unauthorized access, alteration, or destruction.

8. International Data Transfers

If you are accessing our services from outside the United States, please note that your information may be transferred to, processed, and stored in the U.S., where data protection laws may differ from those in your jurisdiction.

9. Children’s Privacy

We do not knowingly collect or solicit data from anyone under the age of 13. If you believe a child has provided us personal data, please contact us immediately, and we will take steps to delete such information.

10. Your Data Rights

Depending on your jurisdiction, you may have the following rights:

• Access and request a copy of your data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time (where processing is based on consent)
• File a complaint with a data protection authority

11. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The updated version will be indicated by an updated “Effective Date” and posted on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Tomavuelo
Email: info@tomavuelo.com