Effective Date: June 26, 2025

Welcome to Tomavuelo! These Terms and Conditions ("Terms") govern your use of our website and our professional services, including air duct cleaning, chimney sweeping, and dryer vent cleaning. By accessing our site or booking a service, you agree to comply with these Terms.

1. Services Provided

Tomavuelo offers residential and commercial cleaning services focused on indoor air systems. All services are subject to availability and may vary based on your location and property condition.

2. Booking and Appointments

• Customers can schedule appointments via our website, phone, or email.
• Accurate contact details and service address must be provided during booking.
• We reserve the right to reschedule in the event of emergencies or severe weather.

3. Pricing and Payment

• All prices are quoted in U.S. dollars and are subject to change without notice.
• Payments are due at the time of service unless other arrangements have been made.
• We accept cash, credit/debit cards, or online payments through our secure system.

4. Cancellations and Refunds

• You may cancel or reschedule up to 24 hours before your appointment without penalty.
• No-shows or same-day cancellations may incur a fee.
• Refunds are issued on a case-by-case basis if the service was not rendered as agreed.

5. Customer Responsibilities

• You are responsible for providing safe and unobstructed access to service areas.
• Please secure pets and valuables before our team arrives on-site.
• We are not liable for damage caused by pre-existing system issues (e.g., cracked vents, broken chimneys).

6. Intellectual Property

All content on our website, including logos, graphics, and text, is the property of Tomavuelo and may not be reproduced, republished, or distributed without prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Tomavuelo shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services or website.

8. Warranty Disclaimer

We strive to deliver high-quality cleaning services but make no warranties, express or implied, regarding specific results or indoor air quality improvements.

9. Termination

We reserve the right to refuse or cancel service to anyone for any reason, including violations of these Terms or misuse of our platform.

10. Governing Law

These Terms are governed by the laws of the State of NewYork, without regard to conflict of law principles. Any disputes must be resolved in the courts located in USA.

11. Changes to Terms

We may revise these Terms at any time. Any changes will be posted here with an updated effective date. Continued use of our site or services implies acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Tomavuelo
Email: info@tomavuelo.com